Frequently Asked Questions


Where is my order?

Please have a look at our shipping information page which should help to answer any questions you have around shipping and delivery of your order. You can also track your order here. Customers are responsible for any customs and tax charges in their country for their order. 

What is my tracking number?

You will receive a shipment confirmation email 3-5 days after your order was placed. This email will contain your relevant tracking number/s. Please reach out to support if you have not received this email after 5 days (check your junk/spam email folder first because sometimes our emails end up there!)

Amendments & cancellations

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click 'complete order' but after this point you will be unable to make amendments to your order unless you contact us immediately after placing the order, in which case we will do our best to fulfill your request.

My item arrived damaged :(

We do our best to ship items with as much padding and protection as possible to ensure a safe journey to you. Unfortunately, sometimes they can still be damaged during transit due to mistreatment by mail centers and this out of our control. If your item has arrived damaged, please contact support immediately with your order number and a photo of the damaged product. Once we have this information, we will send out a replacement item.

Can I return an item?

Our returns policy lasts for 14 days. If 14 days have gone by since your item has arrived, unfortunately we cannot offer a refund or exchange.

If you are not satisfied with how your item fits, or are simply not happy with your item for any other reason, you will need to send it back to our head office in California and we will exchange your item or arrange for a refund. You will be responsible for any return shipping costs to us. A 15% restocking fee will also be applied to any returned items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. If you are approved, your replacement item will then be shipped, or your refund will be processed. In the case of a refund, a credit will automatically be applied to your credit card or original method of payment, minus the 15% restocking fee within a certain amount of days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please contact us regarding any returns or replacements at support@lilypopco.com to initiate the process.

Where is your sizing chart?

You can locate our sizing chart on each of the product pages, right above the 'add to cart' button. Please make sure you check the sizing chart on EACH PRODUCT (they're not all exactly the same) before making your purchase! Some products may run slightly smaller than usual - if this is the case it will be noted in the product description.

Can I mix and match sizes of two piece swimsuits?

Unfortunately all of our swimsuits are pre-packaged in sized sets from our manufacturers and suppliers, so we are unable to mix and match sizes for tops and bottoms.

Anything else?

If you have any other questions or concerns, please contact us at

support@lilypopco.com

or

1+ (925) 864-3569

and one of our friendly team members will respond to you within 24 hours.